Getting Started and Sandbox account 9

• How do I create a CASHU Merchant Account?
• As an individual, am I eligible to create a CASHU Merchant Account?
• Where do I find the (Test Payment Account Credentials) on my Merchant Test Account (Sandbox)?
• I forgot my password for my Test Account (Sandbox)! How do I get a new one?
• For some reason I can’t complete the payment testing! I keep getting “Invalid Account”. What am I doing wrong?

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Account 6

• I keep getting Inactive Merchant! How can I activate my Merchant Account?
• How can I update the bank details?
• How can I reset my account’s Security Question?
• How can I reset my account’s password?
• How can I activate/deactivate the Country Limitation option in my Merchant Account?

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Bank Withdrawals 6

• How long does it take for the transfer to be collected in my bank account?
• Why didn't I receive the full amount I have requested in the bank transfer?
• How much is the minimum and the maximum amount which can be transferred from the CASHU Merchant Account?
• How much does CASHU deduct when I request a bank withdrawal?
• What should be done when there is a delay in receiving the transferred amounts?

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Refunds 3

• How can I refund a transaction?
• From which side should the refund be done, CASHU’s side or Merchant’s side?
• Can I make partial refunds?

Technical 1

• In case of a technical issue or a technical question, what should I do?