Home
Solutions
English
English
Arabic
Welcome
Login
Enter your search term here...
Search
New support ticket
Check ticket status
Merchant
Getting Started and Sandbox account
9
How do I create a CASHU Merchant Account?
As an individual, am I eligible to create a CASHU Merchant Account?
Where do I find the (Test Payment Account Credentials) on my Merchant Test Account (Sandbox)?
I forgot my password for my Test Account (Sandbox)! How do I get a new one?
For some reason I can’t complete the payment testing! I keep getting “Invalid Account”. What am I doing wrong?
See all 9 articles
Account
6
I keep getting Inactive Merchant! How can I activate my Merchant Account?
How can I update the bank details?
How can I reset my account’s Security Question?
How can I reset my account’s password?
How can I activate/deactivate the Country Limitation option in my Merchant Account?
See all 6 articles
Bank Withdrawals
6
How long does it take for the transfer to be collected in my bank account?
Why didn't I receive the full amount I have requested in the bank transfer?
How much is the minimum and the maximum amount which can be transferred from the CASHU Merchant Account?
How much does CASHU deduct when I request a bank withdrawal?
What should be done when there is a delay in receiving the transferred amounts?
See all 6 articles
Refunds
3
How can I refund a transaction?
From which side should the refund be done, CASHU’s side or Merchant’s side?
Can I make partial refunds?
Technical
1
In case of a technical issue or a technical question, what should I do?