Getting Started 10

• What is a CASHU wallet?
• I have a credit card. Why should I use CASHU?
• Where can I use CASHU?
• How can I create a CASHU wallet?
• Can anyone create a CASHU wallet?

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General 10

• How can I close my CASHU wallet?
• How can I change my password?
• What is the expiry date for my CASHU wallet?
• How do I change the language of Email Notifications sent by CASHU?
• Where can I read Customer Support team’s replies to my queries?

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Add Money 11

• How can I fund my CASHU wallet?
• What is the maximum amount that I can add to my wallet in a single transaction?
• What is the maximum balance I can keep in my CASHU wallet at any time?
• How can I redeem CASHU cards?
• I over-scratched my CASHU card and the coupon number is not showing clearly. What should I do?

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CASHU Prepaid Mastercard 26

• What is CASHU Prepaid Mastercard?
• How do I activate my Mastercard?
• What are the fees that will be applicable while using my Mastercard?
• How do I add funds to my Mastercard?
• What are the funding limits on my Mastercard?

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Troubleshooting 11

• I cannot fund my wallet. Why is that?
• I got the error message "In order to process your request, please use this card from the same country you purchased it from" when I tried to fund my wallet. What does that mean?
• I was using a CASHU card to fund my wallet, and I got an error message that it is already used. What shall I do?
• I have not received the mobile verification code, why is that?
• I created a new CASHU wallet, but did not receive the activation email. What should I do?

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CASHU Savings Program 13

• What is CASHU Savings Program?
• What are the extra benefits I get from the Savings Program?
• I have a Basic Account. Can I join the Savings Program?
• How long should I wait until I start gaining profit?
• What are the limitations on the issued Deposit Certificate amounts?

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Send Money 1

• Can I transfer money directly from one CASHU wallet to another?

ID Verification 9

• Why do I need to verify my account?
• What is the difference between the Basic Account and the Premium Account?
• How can I upload my identification documents on my CASHU wallet?
• What are the required documents to verify my account?
• How can I know if my identification documents have been approved/declined?

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