Home
Solutions
English
English
Arabic
Welcome
Login
Enter your search term here...
Search
New support ticket
Check ticket status
Consumer
Getting Started
10
What is a CASHU wallet?
I have a credit card. Why should I use CASHU?
Where can I use CASHU?
How can I create a CASHU wallet?
Can anyone create a CASHU wallet?
See all 10 articles
General
10
How can I close my CASHU wallet?
How can I change my password?
What is the expiry date for my CASHU wallet?
How do I change the language of Email Notifications sent by CASHU?
Where can I read Customer Support team’s replies to my queries?
See all 10 articles
Add Money
11
How can I fund my CASHU wallet?
What is the maximum amount that I can add to my wallet in a single transaction?
What is the maximum balance I can keep in my CASHU wallet at any time?
How can I redeem CASHU cards?
I over-scratched my CASHU card and the coupon number is not showing clearly. What should I do?
See all 11 articles
MAJD Card Joy
18
What is CASHU Majd Joy Card?
What are the fees associated with my Majd Joy Card?
How do I add funds to my Majd Joy Card?
How do I check my Majd Card Joy balance?
What is the validity of my Majd Joy Card?
See all 18 articles
ID Verification
9
Why do I need to verify my account?
What is the difference between the Basic Account and the Premium Account?
How can I upload my identification documents on my CASHU wallet?
What are the required documents to verify my account?
How can I know if my identification documents have been approved/declined?
See all 9 articles
Send Money
1
Can I transfer money directly from one CASHU wallet to another?
CASHU Savings Program
7
What is CASHU Savings Program?
What are the extra benefits I get from the Savings Program?
I have a Basic Account. Can I join the Savings Program?
How long should I wait until I start gaining profit?
What are the limitations on the issued Deposit Certificate amounts?
See all 7 articles
Crypto
12
Do I own Crypto currencies I buy? If not, who does?
Who sets the Trade Rate?
How much cryptocurrencies can I minimum and maximum buy?
How can I buy cryptocurrencies with an amount that exceeds my wallet spending limit?
Do I own cryptocurrencies I buy? If not, who does?
See all 12 articles
Troubleshooting
11
I cannot fund my wallet. Why is that?
I got the error message "In order to process your request, please use this card from the same country you purchased it from" when I tried to fund my wallet. What does that mean?
I was using a CASHU card to fund my wallet, and I got an error message that it is already used. What shall I do?
I have not received the mobile verification code, why is that?
I created a new CASHU wallet, but did not receive the activation email. What should I do?
See all 11 articles